You can send us a message from Help → Contact GigSpace, on the web or in either app. Pick a category, tell us what happened, and attach the gig if one is involved: that saves a round trip.
We reply by the end of the next working day.
If you have a gig today or tomorrow and something has gone wrong, mark it urgent. That reaches us straight away rather than joining the ordinary queue. Urgent is for a gig that's actually about to happen; keeping it rare is what keeps it fast.
Your ticket appears in your own list with its status, so you can always see it arrived and whether we've replied. When we answer you'll get a notification and an email, and you can reply in the same thread.
We don't offer phone support or live chat. We're a small team and we'd rather answer properly than answer instantly and badly.